Terms and Conditions - Tate Art on Demand - in association with The Art Group

Terms and Conditions

Definitions

Welcome to The Art Group – Art on Demand Website presented in association with Tate Enterprises. These terms and conditions apply to the use of The Art Group – Art on Demand Website, The Art Group is responsible for manufacturing and supplying the Art on Demand products. By visiting the website and formulating requests for services provided here by The Art Group Ltd and its affiliates, you unconditionally agree to the following Terms and Conditions. Please read them carefully.

For the purposes of the terms and conditions outlined herewith, “You” is defined as the visitor to the website, browsing and preceding to offering and actively engaging in purchase of products from The Art Group Ltd. “We” is The Art Group Ltd, a company based in the UK who will accept an offer to purchase goods, confirm the order, supply and subsequently arrange for delivery for said goods upon payment.

Any orders placed by you must be placed in accordance with these terms and conditions.

Registration

You warrant that the personal information you must provide when registering as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use any false name or any name that you are not authorised to use.

Product purchase

All orders made by you are subject to acceptance in accordance with our order acceptance policy as below.

The following steps create a contract of obligation between you and The ArtGroup Ltd.

The steps required to create this contract are as follows:

An order is placed for a product by your pressing of the submit button on the website at the end of the checkout process.

By return we will send you an order acknowledgement email. This email will formulate an order confirmation and order processing acceptance by us. This email will confirm the total amount and currency of your order as charged to your credit card. We advise that you print and keep a copy of this email as a record and receipt of your transaction for future reference. This is not an order confirmation or order acceptance by us.

If your order is not accepted, it may be due to one or more of the following reasons:
- The product you ordered is temporarily withdrawn from sale or unavailable.
- We cannot obtain authorisation for your payment.
- The identification of a pricing or product description error has been identified.
- You do not meet our eligibility to order criteria.
- An issue has been identified with your eligibility to order from this site.

Shipment

Delivery times

We aim to ship within 10 days of receiving an order for posters and within 21 days for framed and canvas prints.

Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product.

All items are carefully packaged and delivered by courier directly to your door. Once we ship your order, we will email you a confirmation with your tracking number. Delivery averages 2 to 3 business days for the UK deliveries and 5 – 6 days for International deliveries once your item is shipped from our print centre.

The products will be packaged as follows:

Large unframed paper items are rolled and inserted into a sealed heavy weight tube.

Framed prints and canvas items (ready to hang) are packed with corner protectors and bubble wrap into a double wall-corrugated custom-made mailing box to prevent damage during delivery. Furthermore they are protected by loose chippings/air bags within the boxes.

Product information

With The Art Group Ltd Art on Demand process, your print will be created using the very latest in digital printing technology. Each order is individually created as a bespoke item upon your request.

To ensure a rich, vibrant, true reproduction of image and that your order is printed to the highest standard, we have sourced a combination of superlative materials for all of our prints.

Images on paper will be created for you on an acid free, high quality artist’s 310gm2 paper. It has been treated to neutralise the paper’s natural acidity, in order to protect the image from discolouration and deterioration.

Orders on canvas will be digitally printed directly onto a traditional artist's cotton canvas that has been coated with the very latest in surface technology; ensuring both vibrancy of colour and fine-point detail. Canvas orders will then be mounted for you onto a stretcher framework.

Please note that whilst every care has been taken to ensure the accuracy of product specification as displayed throughout this website, there are times where there may be slight colour variances between the settings on your own monitor and the true colour digital printing processes utilised.

Framing information

All of our frames are custom created.

An ivory mount board, manufactured in the UK, has been selected to complement your image and frame. The aperture is cut with a clean, bevelled edge. Surface paper, core & backing with a neutral ph value have been specially treated to minimise the effects of atmospheric pollutants and to enhance lifespan.

Our frames are manufactured using selected timber, sourced from managed forests around the world, in contemporary profiles. Specialist finishes are applied to the wood in order to complement the full range of images.

Framed prints have float glass to protect the print. The back of the frame is sealed with tape.

Canvas prints are mounted on to a stretcher and can be hung either with or without an additional frame. No glass is used when framing canvas prints, so that the surface texture of the material can be fully appreciated.

Material	Moulding name	Colour	Size (face x depth):	Description
Timber	Urban Box	Maple	20 x 33mm	Solid maple wood is milled to modern, square-cut box profile and finished with a clear satin varnish
Timber	White Box	White	20 x 31mm	Square-cut box moulding with a smooth, matt white finish.
Timber	Dark Timber	Dark brown	22 x 30mm	Square-cut wood moulding stained chocolate brown with a decorative recess at the inner edge.
Timber	Brushed Gold	Gold	30 x 34mm	Traditionally gilded timber with fine distressing, creating a rich lustre. Applied to a box frame profile with rounded edges.

Art on Demand Cancellation/ Refund Policy

We aim to provide you with the highest quality product. However if you are not satisfied with your purchase, you may return to us the item for replacement or full refund within 14 days from the date of delivery. To return an item, please send an e-mail to customer.services@artgroup.com with your order number and reason for the return. We will be able to process the refund within 14 days of receiving your return and will notify you via e-mail once we have received and processed the returned item.

The item must be in its original packaging and be undamaged. You are responsible for the shipping cost.

Please note that you cannot return your purchase to the Tate.

The Art Group Ltd is a company registered in England and the contract will be concluded in English and under English law.

Description of Product

Each product purchased is sold subject to its product description, which sets out the specifications related to that product.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they were entered onto our database. Although we aim to keep the website as updated as possible, product descriptions appearing on this website at a particular time may not always exactly reflect the position at the time you place the order.

Payment

Payment can be made by debit / credit card, as follows: Visa, Visa Electron, MasterCard, Switch/Maestro, Solo, Delta, and JCB. By placing an order, you confirm that the credit or debit card that is being used is your own, or is being used with full authorisation of the card holder.

All credit and debit card holders will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us we will not be able to process your order, nor will we be liable for any delay or non-delivery of product(s) as a result.

All prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto our database. The total cost of your order is the price of products ordered plus delivery charges as stated upon the website.

For all orders received for shipment beyond the boundaries of the European Union; any applicable duties for the import of products into chosen countries from the UK are the responsibility of you, the ordering customer.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time. We may refuse to process any transaction for any reason or refuse service to you at our sole discretion.

To be eligible to purchase products on this website and lawfully enter into contracts under English law you must:

- Register by providing your real name, email address, invoice and delivery address and payment information
- Be 18 or over years of age
- Possess a valid credit or debit card

By making an offer to buy a product, you specifically authorise us to transmit information or to obtain information about you from certain third parties specific to financial authorisation including but not limited to your debit or credit card number and credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

As a matter of policy, we will not sell or rent any personally identifiable information about you to any third party.

General

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material and content supplied as part of this website shall remain at all times vested in us or our licensors. The Art Group Ltd hereby contests that all content on this site that is not specifically the property of The Art Group Ltd is used with and offered to you on this site with full agreed permission from all and any original copyright owners. By visiting this website and offering to purchase products from The Art Group Ltd you hereby consent to the following condition(s), that:
- You are permitted to use this material only as expressly authorised by The Art Group Ltd.
- You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only.
- You agree not to use, reproduce, transmit, publish, display, modify, distribute, commercially exploit or create derivative works of such material and content.

The arrangement and compilation of all content on this site are the exclusive property of The Art Group Ltd and are protected by international copyright laws. All software used on this site is the property of The Art Group Ltd or its software suppliers and is protected by international copyright laws. Certain marks used on this site are registered trademarks of The Art Group Ltd in the UK and in other countries. Any party other than The Art Group Ltd or its affiliates may not use The Art Group Ltd’s trademarks for any commercial or other purpose without the prior written consent of The Art Group Ltd. All other trademarks and service marks not owned by The Art Group Ltd that appear on this site are the property of their respective owners and are used by us with their permission.

Use of Site

The website may be used by you only for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Information Accuracy

While we will use reasonable endeavours to verify the accuracy of the information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or server are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through the website.

These conditions govern our relationship with you. The terms and conditions of this website and all such services and product offers herewith are governed in accordance with the law of England and Wales. By visiting the website and/or formulating requests for any services provided here, you consent that these conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We will not be liable to you or any third party for any indirect loss or damage or for any loss of data, profit, revenue, business or management time, howsoever caused.


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