What is Art on Demand?

With the Art on Demand process, your print will be created using the very latest in digital printing technology. Each order is individually created as a bespoke item upon your request.
Images on paper will be created for you on an acid free, high quality artist’s 310gm2 paper. It has been treated to neutralise the paper’s natural acidity, in order to protect the image from discolouration and deterioration.
Orders on canvas will be digitally printed directly onto a traditional artist's cotton canvas that has been coated with the very latest in surface technology; ensuring both vibrancy of colour and fine-point detail. Canvas orders will then be mounted for you onto a stretcher framework.

What is the “My Gallery” section for?

This section allows you to save anything that captures your interest. These items will be stored in your gallery for when you are ready to buy them. All you need is your email address and a password to create your user account.

How do I place an order?

After having browsed our collection, you will need to select your products by clicking “ Add to Basket to Buy ” button located next to the product image. When you're ready to complete your order, click " Go to Checkout " you will need to register your username and your password as this will enable us to send you an email confirmation for your order and will allow you to track your order via the UPS delivery system . Then you just follow the easy instructions on completing your order, and select your payment option. We can assist you if you need help via email custsrvall@artgroup.com or +44 (0)1604 651 900.

What is the Framing Studio?

The Framing Studio is an interactive framing service that allows you to pick a customised frame and view it on the print you have chosen. Our own Art Stylist has assigned one of four frames specifically to best complement the print you have selected. You can view the framed print against a background to match the wall colour of the room it is to go in to ensure a perfect match. The framing studio will also enable you to email a visual of your selected print to a friend.

Which payment do you accept?

We are happy to accept the following debit/credit cards:

Visa Non Electron, Visa Electron, Mastercard, Solo, JCB.

Do you deliver or send products outside of the United Kingdom?

Yes. Sometimes however, due to licensing or contractual issues, we may not be able to ship prints from certain artists outside some areas.

Can I deliver to a friend’s address?

Yes, we can normally deliver to any address you specify. However, this can be limited due to licensing or contractual issues. See above.

Can I enter a gift message?

Yes you can send an order as a gift. On the checkout screen you can enter your own message to be received with the package.

Will I receive an order confirmation?

A confirmation email will be sent shortly after your order has been placed to confirm your order and delivery details.

How are products packaged for shipping?

All efforts are made to ensure your order arrives intact.

• Small unframed paper items - Flat packed within hard backed security sealed envelope
• Large unframed paper items - Rolled and inserted into sealed heavy weight tube
• Canvas items & framed prints - Packed with corner protectors and bubble wrap into a double wall-corrugated custom-made mailing box to prevent damage during delivery; further protected by loose chippings/air bags within the boxes.

Is my package insured during the transit?

Yes, your package is insured. We guarantee your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with.

When can I expect to receive my order?

We aim to ship within 10 days of receiving an order for posters and within 21 days for framed and canvas prints.

How will my picture be delivered?

Your order will be delivered by UPS Mon-Fri 9-am-6pm. You can track recently shipped orders on the “My Details” section.

How will I know when my order has been despatched?

Once your package is sent out from our print centre, you will be emailed a confirmation with a link to the tracking page of the shipper. From receiving this email, you may expect your package to be delivered within 2-3 days in UK and within 3-5 days overseas.

What if I’m not in when my package is delivered?

UPS will leave you a note notice specifying the date an time the initial delivery was attempted. Then they will attempt on the next working days twice more. If you want to arrange another delivery time or specify them another delivery address, you will just need to contact them on the phone number specified on the note notice. Alternatively we may suggest you to enter a professional or neighbour address to facilitate your delivery.

Can I get a refund?

If you are not satisfied with your purchase, you may return to us the item for replacement or full refund within 14 days from the date of delivery. To return an item, please send an e-mail to custsrvall@artgroup.com with your order number and reason for the return.
Please note that you cannot return your purchase to a Tate Museum.

How long will it take to receive a refund?

We will be able to process the refund within 14 days of receiving your return and will notify you via email once we have received and processed the returned item.

What do I do if I change my email address or move?

Simply go to “My Details” page and select “Change My Details”. You can then amend your address, personal details or password.

What should I do if I forget my password?

Once you type in your email address, we can send an email with your password information.

How safe is shopping on the Tate Art on Demand web site?

We take the privacy and security of your payment and personal details very seriously. We understand how important it is to securely store any information that you provide and therefore maintain the highest levels of security. Our site uses high-level SSL encryptions technology, which is the most advanced security software available for online transactions.

Do you have a question not mentioned here?

We are always looking for ways to improve your overall experience with us. If you have a question or suggestion, please contact us at custsrvall@artgroup.com and we will get back to you promptly.